Terms of Service

These terms are between you and POPLAB Photobooth (“POPLAB,” “we”), San Diego, CA. They apply when you use this website and when you book a booth. The quote we send you is part of the agreement. If the quote and these terms differ, the quote wins.

• Sending a booking request does not reserve your date. Your date is confirmed only after we receive your deposit.
• Your quote shows the package price and any travel fee, which we work out from the distance between San Diego and your venue. Some far venues need a custom quote.
• Prices shown on the website can change. The price on your quote is the price you pay once the deposit is in.

• A 50% deposit secures your date. The deposit is non-refundable, except as described under Cancellations.
• The balance is due 7 days before your event. We email you a link to pay it.
• We accept card (through Stripe), Zelle and bank transfer.

• Cancel 30 or more days before the event: your deposit becomes a credit toward a future date.
• Cancel within 30 days of the event: the deposit is kept.
• Rescheduling: you may move your date once at no charge if you tell us at least 72 hours before the event. The new date depends on availability.
• If we have to cancel for a reason on our side, we refund everything you paid.

To cancel or reschedule, email hello@poplabphotobooth.com.

• A flat surface about 8 by 8 feet.
• A standard 20-amp outlet within 50 feet.
• Cover from rain and moisture. The booth cannot run in the rain. Outdoor setups need shade or a tent if weather could be an issue.
• Access for our attendant to set up about 90 minutes before your booked start time, and permission from your venue to have the booth there.

If the space, power or access is not ready when we arrive, we will do our best, but lost time is not refunded.

• Your attendant runs the booth for the hours you booked, then packs everything out.
• We bring backup equipment. If something fails and we cannot fix it on site, we refund the booth time you lost, pro-rated.
• Our attendant may pause the booth if guests put people or the equipment at risk.
• POPLAB is not responsible for damage to guests’ personal property. Guests use the booth at their own risk.

• You and your guests may use the photos from your event however you like, including sharing them online.
• You give POPLAB permission to store the photos and deliver them in your gallery. We will not use them to promote POPLAB unless you say yes.
• We send a proof of your photo strip overlay before the event. You confirm you have the right to use any names, logos or artwork you send us for it.
• Your gallery stays open for two weeks from the day we send you its link. Download anything you want to keep before then; after that the photos are deleted. Anyone with the gallery link can see the photos and any video messages.

Please use the site only to learn about POPLAB and book with us. Do not send false booking requests, try to break into the admin area, or overload our forms. The text, photos, backdrop images, photo strip designs and logo on this site belong to POPLAB and may not be copied for commercial use.

We work hard to run every event well, but we cannot control venues, weather, power outages or internet service. To the fullest extent the law allows, POPLAB’s total responsibility for any claim about a booking is limited to the amount you paid for that booking, and we are not responsible for indirect losses such as missed moments or lost profits. Nothing in these terms takes away rights you have under California consumer law.

These terms are governed by California law. Any dispute will be handled in the courts of San Diego County, California. Before going to court, please email us so we can try to sort it out directly.

We may update these terms and will change the date at the top of the page when we do. A booking keeps the terms that applied when its deposit was paid. This version took effect on November 9, 2026. See also our Privacy Policy. Questions go to hello@poplabphotobooth.com.